Shipping policy

Real Hair Co offers free shipping on all orders delivered within Australia.

Order processing

Please allow 3 to 4 business days for your order to be processed before dispatch.

Processing and dispatch occur Monday to Friday, excluding Queensland public holidays. To meet this estimate, orders need to be received in time for our factory order cut-off of 3 pm AEST, Monday to Friday. Orders received after 3 pm, on weekends or on public holidays may take longer to process.

We do not offer same-day dispatch or a separate expedited-processing service.

Delivery estimate

After dispatch, Australia Post Express delivery typically takes 2 to 3 business days, depending on destination and carrier conditions.

Regional or remote locations, public holidays, peak periods and carrier disruptions may take longer. As a guide, please allow approximately 5 to 7 business days from order to delivery.

Delivery estimates are not guaranteed delivery dates.

Tracking and delivery details

When your order is dispatched, we will send tracking details to the email address provided at checkout. Please ensure your delivery address, email address and phone number are correct before placing your order.

If an address is incomplete or incorrect, or a parcel is returned to us after an unsuccessful delivery attempt, additional delivery costs may apply before it can be resent.

Delivery questions or delays

If your tracking has not updated, your parcel appears delayed, or you cannot locate a delivered parcel, contact us with your order number. We will work with the carrier to investigate and provide any remedy required by law.

Colour match support

If you are unsure of your shade before ordering, use our Colour Match Support. Support is available by phone, video call, live chat, email or natural-light photos.

Contact

Email sales@realhairco.com.au or call 0412 263 613.