FAQs about Hair Extensions | Real Hair Co
Frequently Asked Questions — Real Hair Co
At Real Hair Co, we understand that choosing high-end hair extensions can raise a lot of questions. Whether you’re new to extensions or a seasoned wearer, we’re here to help. Below you’ll find clear, concise answers to the most common questions we receive from our clients.
Product Questions
What types of hair extensions do you offer?
We offer 100% Remy human hair extensions, including Tape Hair Extensions, Mini Weft Extensions, Keratin Flat Tips, and Clip-Ins. All our products are selected for quality, longevity, and a natural look.
How do I choose the right colour and texture for my extensions?
We offer a free online colour matching service — simply send us a photo of your hair in natural light. You can also book a professional consultation for tailored advice.
Can I style my hair extensions with heat tools?
Yes, you can curl, straighten, or blow-dry our human hair extensions. Always use a heat protectant to preserve their softness and shine.
Application Questions
How are Tape Hair Extensions applied?
Our stylists apply tape extensions by sandwiching small sections of your natural hair between tape wefts. This ensures a flat, natural finish that lasts 6–8 weeks before reapplication.
How long does it take to apply extensions?
Tape-ins: around 1–2 hours
Mini Wefts: 2–3 hours
Keratin Flat Tips: 3–4 hours
We offer appointment-only services for dedicated attention and precision.
Care and Maintenance Questions
How do I wash my hair extensions?
Use a sulphate-free shampoo with lukewarm water. Avoid scrubbing the tapes or bonds. Follow with conditioner from mid-length to ends only.
What is the best way to brush hair extensions?
Use a soft-bristle or extension-friendly brush. Start from the ends and work upwards. Brush daily to prevent tangling.
Purchase and Shipping Questions
How do I place an order for hair extensions?
Shop directly from our website. Select your product, choose your colour and length, and follow the checkout process. Need help? Contact us anytime.
Do you offer express shipping?
Yes! We offer express shipping for in-stock items. Custom or pre-order products may take longer due to our quality control and processing times.
Returns and Exchanges
What is your return policy?
You may return unworn and unopened extensions within 30 days of purchase. Items must be in their original packaging.
Can I exchange for a different colour?
Yes. We offer a one-time exchange for the wrong colour, provided the hair is unused and in original condition. Contact us to arrange your exchange.
Training and Support
Do you provide hair extension training for stylists?
Yes! We offer professional education programs. Visit our Education section or contact us to learn more.
Where can I get technical help?
Our expert support team is available via email, phone, or live chat. Whether you're a stylist or client, we’re happy to help.
Still have questions? Reach out to our team — we’re here to help you every step of the way on your Real Hair Co journey.