Wholesale Returns & Exchange Terms

These terms apply to purchases made through an approved Real Hair Co wholesale account. They govern our voluntary change-of-mind option for wholesale stock orders.

Acknowledgement before approval or wholesale orders

Wholesale applicants must acknowledge these terms before a wholesale account is approved. Approved wholesale customers must also acknowledge that wholesale orders are subject to these terms before placing a wholesale order.

14-day wholesale stock-return option

You may request an exchange or wholesale-account credit within 14 calendar days of confirmed delivery for eligible stock. Confirmed delivery is the date the carrier records the parcel as delivered.

Each pack must be unopened, unused, uninstalled and in original resaleable condition, with its original labels, packaging, ties, binding or hygiene seal intact.

Available outcome

For an approved voluntary wholesale stock return, you may choose an exchange for available wholesale stock or wholesale-account credit. Cash refunds are not available for voluntary wholesale change-of-mind returns.

If Real Hair Co supplied the wrong item, please contact us before returning it so we can arrange the correction at our cost.

Items excluded from the voluntary wholesale option

• opened, worn, installed, brushed, washed, cut, coloured, toned, heat styled, treated or otherwise altered hair;
• special orders, personalised or specially sourced items;
• items clearly identified as final clearance before purchase; and
• colour rings, tools, accessories, care products and other non-hair items.

Return delivery and assessment

For a voluntary change-of-mind return, the wholesale customer is responsible for safe tracked return postage. Please contact us before sending goods back. We normally process an accepted exchange or account credit within five business days of receiving the return.

Product problems and rights that apply by law

If you believe an item is faulty, damaged, unsafe, incorrect or not as described, contact us with your order number and relevant details. These voluntary terms do not exclude, restrict or modify any rights or remedies that apply by law.

Contact

Email sales@realhairco.com.au or call 0412 263 613 before returning any goods.